PainChek Back-End 2.42.1 & Front-End 3.14.1 Release Notes - Tuesday 16th of November 2021

Who should read this?

This release note applies to all PainChek users who are currently using the PainChek Portal.

What's happening?

The PainChek Portal release version Back-End 2.42.1 & Front-End 3.14.1 will be updated on Tuesday 16th of November 2021.

What's changed?

Bug Fixes and Performance Improvements

  • Fixed an issue where “Full Site Access” was not working for Single Sign On users.

New Features and Enhancements

  • N/A

Backend and Maintenance Updates

  • Minor changes.

What do I have to do?

For the PainChek Portal to update there's no action required. The update will occur on the server so when you log in after the update is applied, you will already be using the latest version of the PainChek Portal. 

There will be a slight performance degradation on Tuesday 5th of May 2022 between 9:30pm and 10pm AEDT for a maximum of 10 minutes while the update is applied.

In the unlikely event that the PainChek Portal gives an error after the upgrade, please clear the cache from your web browser. Please speak with your internal IT team if your web browser needs the cache cleared.

Where can I get more information?

Email us at or call on 1800 098 809 during business hours.

For general information about PainChek, visit us at